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Vietnam Airlines launches in-town check-in service
Update day: 14/10/2018
As part of its ongoing commitment to providing seamless customer service, Vietnam Airlines is delighted to announce the official launch of its new In-town Check-in service. The service is provided by a subsidiary of Vietnam Airlines- Vietnam Airlines Ground Services Limited Company (VIAGS). Vietnam Airlines is proud to become the first and only airline in Vietnam to offer this service. The airport check-in service will enable passengers to carry out all check-in procedures, including seat selection, collecting boarding passes and luggage tags and checking baggage, right at the facilities in Hanoi (from 12 October 2018) and Da Nang (from November 2018). The service is applicable to Vietnam Airlines’ domestic flights departing from Noi Bai or Danang airports, with daily opening hours including Saturdays, Sundays and public holidays. Passengers can use In-town Check-in service on the day of departure and at least 2 hours prior to their scheduled flight departure time.
In-town check-in provides a convenient way for travellers to avoid the hassle of travelling with bulky luggage from the city to the airport, and saves time compared to the counter check-in. Taiwan, Korea, Hong Kong, China and Malaysia are among the other countries that already have introduced this service.
Le Hong Ha, Executive Vice President of Vietnam Airlines, said: “Our ultimate aim is to provide our passengers with a pleasant and seamless travel experience. By integrating In-town Check-in, customers can enjoy on-ground service that meets the 4-star standard of being safe, quick and convenient. As the first and only carrier in Vietnam to offer this service, Vietnam Airlines hopes this development will add significant value to our customers and enable us to reach 5-star status in the foreseeable future.”
Currently, Vietnam Airlines offers all five differentiated check-in methods including: counter check-in; kiosk check-in; online check-in via the official website www.vietnamairlines.com, or the Vietnam Airlines mobile app; and In-Town Check-in, meeting the needs of every traveller.
Vietnam Airlines in-town check-in service center:
• In Hanoi: 20 Ngo Quyen Street, Hoan Kiem District, Hanoi
Phone: +84 8656 21 888
Email: intowncheckinnba@viags.vn
Opening hours: from 07:00 to 21:00 daily
• In Da Nang: Hai Van ticket office, 156 Nguyen Van Linh, Nam Duong Ward, Thanh Khe District, Da Nang
Phone: 1900 1818
Email: airvietnam@hai-van.com
Opening hours: from 08:00 to 16:00 daily
In-town check-in services are available for a fee. For more information, please visit Vietnam Airlines website (www.vietnamairlines.com) or VIAGS (http://viags.vn).
About Vietnam Airlines:
Vietnam Airlines is the national flag carrier of Vietnam and the major carrier in the Mekong sub-region, operating 94 routes to 21 domestic and 29 international destinations with an average of 400 flights per day, connecting the world’s major cities to mesmerizing travel destinations in Vietnam, Laos, Cambodia and Myanmar.
Vietnam Airlines became a member of SkyTeam – a global airline alliance whose 20 members provide access to an extensive global network of 16,609 daily flights to 1074 destinations in 177 countries – in 2010, reaffirming the carrier’s position on the global aviation map. In 2015, Vietnam Airlines became the first airline in the world to successfully operate both next-generation aircraft Boeing 787-9 Dreamliner and Airbus A350-900 XWB at the same time.
Vietnam Airlines has spearheaded Vietnam’s aviation market – one of the fastest-growing domestic markets in the world – throughout 20 years of development at a double-digit annual growth rate. Positioning itself as a modern carrier with an internationally recognisable brand characterised by Vietnamese traditional culture, Vietnam Airlines aims to achieve 5-star status and become a major airline in Asia.
Update day: 14/10/2018
