PURPOSE AND SCOPE OF COLLECTION

The main data collected on the website includes: full name, email, phone number, customer address within the contact section. This is the required information that we need customers to provide for the purpose of consulting service.

SCOPE OF USE OF INFORMATION

We use customer information to:

+ Contact for service consultancy, provide product information

+ Service confirmation

+ Send notifications about promotions

+ Contact and deal with customers in special cases;

INFORMATION STORAGE TIME

Customers’ information will be stored until requested by the administrator to be cleared. Otherwise customers’ information will be kept confidentially on our server. 

PERSONS OR ORGANIZATIONS TO HAVE ACCESS TO CUSTOMERS’ INFORMATION

Persons or organizations to have access to personal information of customers include:

+ Employees of the company

+ Partners that sign a contract to perform part of the company's services. These partners will receive information according to contractual agreements (maybe part or all of the information according to the terms of the contract) to assist customers in using the services provided by the company.

ADDRESS OF ORGANIZATION IN CHARGE OF PERSONAL INFORMATION COLLECTION AND MANAGEMENT

FANTASEA VIETNAM TRADING AND SERVICES CO., LTD

Address: 102 Thai Thinh, Dong Da, Hanoi

Tel: 84 24 6258 8855 | Email: sales@fantasea.vn    

METHOD FOR RECEIVING AND SETTLEMENT OF CONSUMERS' COMPLAINTS

Customer's personal information is committed to absolute confidentiality according to the personal information protection policy. The collection and use of information of each customer is done only with the consent of that customer, unless otherwise provided for by law.

We do not use, transfer, provide or disclose to any third party about the customer's personal information without the consent of the customer.

In the event that the information server is attacked by a hacker leading to the loss of customer personal data, we will be responsible for notifying the incident to the investigating authorities for timely handling and notifying our customers.

We assure absolute confidentiality of all online transaction information of customers including invoice information, accounting and digital vouchers.

The Management Board requires individuals to provide all relevant personal information such as: Full name, contact address, email, phone number… when registering/ purchasing services and are responsible for legality of the above information. The Management Board is not responsible for and will not settle any complaint related to the interests of that customer if it considers all the personal information of that customer provided during the initial registration to be incorrect.