PAYMENT
Booking is made more than 30 days prior to arrival date: a 50% deposit of total value is required upon confirmation. The balance must be paid at least 30 days prior to arrival date.
Booking is made less than 30 days prior to arrival date: 100% of total value is required upon confirmation.
Payment method: by bank transfer or by credit card. Client/remitting party must cover their own bank charges. Credit card payment incurs a merchant service fee of 2% for Visa, Mastercard and 3% for American Express, in addition to the total amount payable.
Booking will be cancelled if payments are not received on due date(s).
CANCELLATION/AMENDEMENT
Cancellations or amendments must be informed in writing. E-mail cancellation or booking amendments are only effective once re-confirmed by FantaSea Travel. We strongly recommend you to purchase travel insurance to cover cancellation cost if any. We do not cover any costs related to your travelling risk. Should you have to cancel or amend, the following terms will apply:
Normal Season:
More than 30 days: 10% of total value
From 15 to 30 days: 25% of total value
From 8 to 14 days: 50% of total value
Within 7 days or no show: 100% of total value
Peak Season (20 DEC - 10 JAN):
More than 45 days: 10% of total value
From 31 to 45 days: 25% of total value
From 15 to 30 days: 50% of total value
Within 14 days or no show: 100% of total value
Certain special offers may be non-refundable/non-amendable. These will be advised to you at the time of booking. Refund can take up to 45 days after cancellation date.
COVID-19 POLICY
For all new bookings made from 1 January 2021, we grant free cancellation up to 7 days prior to arrival (thereafter 100% charge) if the reason for cancellation is related to COVID-19 such as the following:
+ Guests suspected or confirmed to carry the virus
+ Guests being denied to board an airplane
+ Border closures in Vietnam, in a neighboring country for tour bookings or in the guests’ country of residence
+ Quarantine obligation
+ New lockdown
In such circumstances, FantaSea Travel will allow you to change the dates of your tour or offer you a credit for another tour. This policy is only valid if the ability to travel is beyond the control of the guest. Guests are required to provide reasonable documentation confirming that their inability to travel is due to COVID-19 related matters. The final decision to waive cancellation charges lies entirely with FantaSea Travel at all times.
For cancellations or booking modifications due to reasons not related to COVID-19 our standard policies as stipulated in this offer apply.
